While it’s easy to decide your CRM software is no longer suiting your needs, it’s not easy to implement an entirely new system. However, proper CRM software is critical for any customer care team or call center, whether in-house or outsourced.
So, instead of jumping ahead of yourself, it may be smart to perform some auditing on the software to determine the root cause of your CRM problems in the first place. Some potential problems include:
- Over-customized software
- Outgrowing of the software