Matt McConnell is chairman, president and CEO of Knowlagent. Matt co-founded Knowlagent in 1995 with a vision of helping companies increase the level of customer service they deliver by improving the performance of their agents. Matt is the author of the book Customer Service at a Crossroads and holds 11 software patents.
Knowlagent is the leader in intraday management solutions for contact centers. Its patented RightTime software increases agent performance and productivity by making idle time...continue reading this post »