Call Center Furniture and Site Design

Thank you for visiting our blog! First I would like to introduce you to Interior Concepts. We are an industry leader in manufacturing call center furniture and work with all sizes of call centers, from small companies to major global outsourcers. Our innovative call center furniture panel system allows you to do more with less. Our system takes up less room and allows you to move fluidly within your space. By working around the existing architecture, you can comfortably fit more people or create more usable space in any given area.

Interior Concepts offers a lifetime warranty, complimentary space planning, no minimum order size, a four-week lead time, and green certification for a healthy indoor environment. Have a question about your space? We are here to be your design and call center furniture experts. Give us a call at 800-678-5550 or visit us on the web at www.interiorconcepts.com/call-center-furniture/.
 

CRMXchange recently launched a two-podcast series by Interior Concepts featuring ergonomics in the call center. Discussion topics include ergonomic injury statistics, employee productivity, turnover reduction, and a case study review.

First, what is ergonomics in the contact center? Essentially, call centers ergonomics means designing the workplace to maximize productivity, and to reduce user fatigue and discomfort. This includes furniture and workstation design and meeting the government...

Interior Concepts uses the latest technology to manufacture their call center furniture and is now able to offer 3D Virtual Product Tours of their workstations. This past year Interior Concepts was recognized as the Progressive Manufacturer of the Year for a Small Company.  The award, organized by Managing Automation Media, a Thomas Publishing Company, LLC publication, recognizes outstanding innovation

How it Works
Interior Concepts works with call centers to maximize their space and build...

Being a call center furniture manufacturer, we have noticed many recent articles that explain the negative impacts that sitting all day has on the body. This impacts everyone that spends most of their day at a computer, including most people in the call center industry, and especially agents.

The industry as a whole has a huge investment in the people manning their centers, so we wanted to point out a few articles that look into the negative impact of spending the entire day sitting, and...

As in all industries, the needs and trends of contact centers change. Keeping your center up to date on the latest design trends can make your contact center a more desirable place to work. Below a few trends are noted to help your design your center.

A few trends in bullpen cubicles design is that the most popular workstation width is now around 42” wide, though a 45” wide workstation is popular as well. Regarding panel heights, 42”-55” are generally the most popular. A panel height of 42"...

Call Centers are fast paced environments and though they have a highly structured operating environment, constant change is the norm.  It is important to keep agents up to date and aware of these changes. This can be achieved using strategic furnishings to increase communication throughout the call center.

Bullpen Cubicle Panels
Workstations are available in a variety of panel materials. Tackable panels, for example, allow items to be tacked onto the workstation panel multiple times and in...

How to Purchase Durable Call Center Cubicles

There are many considerations when purchasing call center furniture, in particular cubicles, which range from design, space utilization, ergonomics, durability, and warranty. The call center space needs to be warm and inviting, ergonomically friendly, and designed to last.

Specifically, durability is important because call center agents handle a steady stream of incoming phone calls and emails, meaning that they rarely have a chance to step away from...

When furnishing your call center, certain call center cubicles and call center furniture can help in the 'greening' of the contact center. Here's how.

LEED Standards
Selecting MAS Certified Green call center cubicles and other furniture can help to create a greener call center. MAS Certified Green furniture meets the LEED (Leadership in Energy and Environmental Design) indoor air quality standards after rigorous product testing. It is approved as a low-emitting furniture system by compliance with...

Interior design color trends often follow fashion trends, so colors that you see on the runways in the spring will soon be seen in trendy home stores and maybe even in your office. Since colors influence interior design, this will lead to complementing and coordination of the furnishings. Thankfully, more and more people selecting furnishings for call center and office spaces look to current design trends and outside of the traditional (and slightly boring) all gray color schemes of the past.

Pan...