Eight Trends for Contact Centers in 2013

Interior Concepts has a dedicated team that works with individuals in the contact center industry on a daily basis. These close interactions allow us to keep up to speed regarding changing market conditions and trends. Click the links to see virtual tours of successful contact center installations for NOVO 1 and OLC Global.

A new Interior Concepts white paper, Eight Trends for Contact Centers in 2013, focuses on eight trends to keep in mind when you build or retrofit your contact center this...

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Six Steps to Designing a More Efficient Contact Center Site

Interior Concepts recommends six critical steps to designing a more efficient call center site. A summary of the steps are below – a full white paper, outlining each step can be found on CRMXchange. Step 1: Efficiently fill your space by maximizing all available square footage. Step 2: Be aware of how the power and data will run through the furniture.Select a furniture system with a large, easy to use wire management system. An easy to use wire Step 3: Work with a company that has experience...

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3D Virtual Product Tours Now Available

Interior Concepts uses the latest technology to manufacture their call center furniture and is now able to offer 3D Virtual Product Tours of their workstations. This past year Interior Concepts was recognized as the Progressive Manufacturer of the Year for a Small Company.  The award, organized by Managing Automation Media, a Thomas Publishing Company, LLC publication, recognizes outstanding innovation

How it WorksInterior Concepts works with call centers to maximize their space and build...

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Trends in Contact Center Floor Plan Design

Concave WorksurfacesAs in all industries, the needs and trends of contact centers change. Keeping your center up to date on the latest design trends can make your contact center a more desirable place to work. Below a few trends are noted to help your design your center.A few trends in bullpen cubicles design is that the most popular workstation width is now around 42” wide, though a 45” wide workstation is popular as well. Regarding panel heights, 42”-55” are generally the most popular. A panel height of 42"...

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