The following are some more information on the vendors who
attended the IQPC event.
Analytics
For companies frustrated with isolated or disparate data sources,
360'CRM's latest advances in its InSight data
analytics tool provides new levels of actionable information for
the Call Center or Channel Management practitioner. InSight
not only automatically draws call center performance data in to a
common, universally comparable dashboard and report analytics
library, it also integrates internal...
CRMXchange recently launched a two-podcast series by Interior Concepts featuring ergonomics in the call center. Discussion topics include ergonomic injury statistics, employee productivity, turnover reduction, and a case study review.
First, what is ergonomics in the contact center? Essentially, call centers ergonomics means designing the workplace to maximize productivity, and to reduce user fatigue and discomfort. This includes furniture and workstation design and meeting the government...
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Interior
Concepts recommends six critical steps to designing a more
efficient call center site. A summary of the steps are below –
a
full white paper, outlining each step can be found on
CRMXchange.
Step 1: Efficiently fill your space by maximizing all available
square footage.
Step 2: Be aware of how the power and data will run through the
furniture.
Select a furniture system with a large, easy to use wire management
system. An easy to use wire
Step 3: Work with a company that has experience...
Interior Concepts uses the latest technology to manufacture their call center furniture and is now able to offer 3D Virtual Product Tours of their workstations. This past year Interior Concepts was recognized as the Progressive Manufacturer of the Year for a Small Company. The award, organized by Managing Automation Media, a Thomas Publishing Company, LLC publication, recognizes outstanding innovation
How it Works
Interior Concepts works with
call centers to maximize their space and build...
Being a call center furniture manufacturer, we have noticed many
recent articles that explain the negative impacts that sitting
all day has on the body. This impacts everyone that spends
most of their day at a computer, including most people in the call
center industry, and especially agents.
The industry as a whole has a huge investment in the people manning their centers, so we wanted to point out a few articles that look into the negative impact of spending the entire day sitting, and...
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As
in all industries, the needs and trends of contact centers change.
Keeping your center up to date on the latest design trends can make
your contact center a more desirable place to work. Below a
few trends are noted to help your design your center.
A few trends in bullpen
cubicles design is that the most popular workstation width is
now around 42” wide, though a 45” wide workstation is
popular as well. Regarding panel heights, 42”-55” are
generally the most popular. A panel height of 42"...
Call Centers are fast paced environments and though they have a highly structured operating environment, constant change is the norm. It is important to keep agents up to date and aware of these changes. This can be achieved using strategic furnishings to increase communication throughout the call center.
Bullpen Cubicle Panels
Workstations
are available in a variety of panel materials. Tackable
panels, for example, allow items to be tacked onto the workstation
panel multiple times and in...
In
training rooms, computers are often housed on tables, leaving a
mess of cables and cords. For a more functional solution
considered powered tables for training spaces.A powered table is an economical power solution that is easy to install and reconfigure. Tables powered by Connect2 do not require hardwiring to building power. The system does require connection to a 20-Amp Plus (5-20 T-Slot or 5-20) and 6 tables and be connected per power feed. The power on the tables...continue reading this post »
How to Purchase Durable Call Center Cubicles
There are many considerations when purchasing call center furniture, in particular cubicles, which range from design, space utilization, ergonomics, durability, and warranty. The call center space needs to be warm and inviting, ergonomically friendly, and designed to last.
Specifically, durability is important because call center agents handle a steady stream of incoming phone calls and emails, meaning that they rarely have a chance to step away from...
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Not only do we promote ergonomics to our...continue reading this post »
When furnishing your call center, certain call center cubicles
and call center furniture can help in the 'greening' of the contact
center. Here's how.
LEED Standards
Selecting MAS Certified Green call center cubicles and
other furniture can help to create a greener call center.
MAS Certified Green furniture meets the LEED (Leadership in
Energy and Environmental Design) indoor air quality standards after
rigorous product testing. It is approved as a low-emitting
furniture system by compliance with...
The Interior Concepts furniture system utilizes a Chase Wire Management System. The Chase system is hidden behind sliding doors and has more cable capacity compared to other...continue reading this post »
Interior
design color trends often follow fashion trends, so colors that you
see on the runways in the spring will soon be seen in trendy home
stores and maybe even in your office. Since colors influence
interior design, this will lead to complementing and coordination
of the furnishings. Thankfully, more and more people selecting
furnishings for call center and office spaces look to current
design trends and outside of the traditional (and slightly boring)
all gray color schemes of the past.
Pan...
continue reading this post »Interior Concepts is in the business of the “greening”
of the contact center.
LEED Standards
Selecting the right call center cubicles and other furniture can
help to create a ‘greener’ call center. Interior Concepts
furniture meets the LEED (Leadership in Energy and Environmental
Design) Indoor air quality standards after rigorous product testing
and is approved as a low-emitting furniture system by compliance
with the BIFMA X7.1 Furniture Emissions Standards which addresses
Total Volatile...
