Patrick Botz serves as Vice President of Solutions Marketing for
VPI (Voice Print International), the leading provider of interactions recording, contact center quality management and performance optimization solutions. Leveraging more than a decade of field experience as a CRM and contact center practitioner, he focuses on the mission-critical aspects of capturing customer intelligence and optimizing business processes and workforce performance. Patrick’s work has been published in Customer Inter@ction Solutions, Business Management, Contact Professional, Call Center Magazine, Connections Magazine and Contact Center World. Patrick holds an MBA from Pepperdine University and a BSE in Engineering from Arizona State University.
To learn more about VPI’s call recording and analytics, contact center quality management and workforce optimization software solutions, visit: http://www.VPI-corp.com, email Patrick at Info@VPI-corp.com, or follow VPI on Twitter at http://Twitter.com/VPINews
Authored by Patrick
Botz, Vice President of Solutions Marketing, VPI
Call center performance
management software is now recognized as a valuable solution to a
long-standing problem. Much of the information within most contact
centers is still collected and stored in disparate systems. Each
system typically has its own reports, making it very difficult to
make cohesive and accurate decisions based on data that can’t be
properly compared and analyzed. With the advent of call center
performance...
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Authored by Patrick
Botz, Vice President of Solutions Marketing, VPI
Call center monitoring software is now a
fundamental technology in virtually every competitive call center
environment. As the economy begins to recover, 2010 is expected to
be another tough year for enterprises, with contact center managers
asked once again to reduce their operating expenses while improving
the customer experience and satisfaction scores. They will be
expected to achieve this goal with limited resources and...
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Authored by Patrick
Botz, Vice President of Solutions Marketing, VPI
Call recording software plays a key role in many industries. It is
a mandatory requirement in the majority of public safety
organizations and within various industries, such as financial
services and healthcare. With so much valuable information in vast
number of customer interactions, the overwhelming majority of many
organizations are now recording all their calls. Call recording
software helps many organizations optimize the...
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